AwayHomeScope and responsibility
This policy covers the AwayHome app and this product website. The developer identified on AwayHome’s app store listing is responsible for the app’s data practices. Use the contact details accompanying the app to ask about your information or exercise your rights.
No AwayHome login or developer-operated synchronization of home records is required. This does not mean that third-party purchase services or optional telemetry process no personal data.
Your home records
Home names, addresses you enter, plans, checklists, notes, issues, home-system details, contacts you enter, selected photos and documents are stored in the app’s local storage. AwayHome does not upload these records to a developer-operated server.
Device-level backup services may include app data according to your device settings. AwayHome does not currently provide an in-app export or cloud-sync feature. The developer cannot recover local records that have never been shared with us.
Camera, photos and files
Taking a photo, selecting an image or adding a file is your choice. System permissions and pickers control access. You can use text-based features without supplying photos or documents. Review permissions in your device’s settings.
Revoking a permission does not remove copies already attached to a record. Photos and documents can themselves contain identifying information.
On-device reminders
AwayHome can schedule local notifications for a home check or a planned issue. Notification permission is requested only when you choose an action that needs a reminder. Reminder titles and timing stay on your device and are not sent to an AwayHome server.
You can change notification permission in your device settings. Turning notifications off does not remove the underlying local record.
Two optional sharing choices
In Settings → Privacy & data, Share usage analytics and Share crash diagnostics are separate, default-off controls. Declining either does not reduce the free features or AwayHome Pro access. The app stores the latest decision for each purpose, the notice version, language and decision time locally.
If you enable usage analytics, Google Analytics for Firebase processes app-instance identifiers, device/app information, approximate region and product interactions: screens, feature actions, counts, status categories and purchase-event categories. Our event parameters do not contain user-authored home records. We do not use these events for advertising.
If you enable crash diagnostics, Google Firebase Crashlytics processes installation identifiers, device and app versions, crash timing and technical error traces to investigate faults. Our Dart error handler passes error type and code stack, not the original error message or user-authored content. Native crash diagnostics are also handled by the SDK. If both sharing options are enabled, usage events may appear as diagnostic breadcrumbs.
These identifiers are pseudonymous, not a promise of anonymity. Google may process this information outside your country. Local home-care functions do not depend on telemetry upload succeeding.
Changing your mind
Turn either option off in Privacy & data. Turning analytics off requests collection shutdown and a reset of the local Analytics data and app-instance identifier. Turning diagnostics off stops our Dart error recording and requests deletion of unsent reports. Native automatic crash reporting finishes disabling on the next app launch; close and reopen the app after withdrawing this choice.
Requests to clear unsent reports concern reports still on this device, not data already received by Google. The SDK can retain crash information locally while reporting is off. Before enabling diagnostics, AwayHome requests deletion of pending reports. If a preference or SDK operation fails, the app shows an error so that you can retry.
For access or deletion of information already held by service providers, contact the developer before resetting identifiers or uninstalling. We may need an app-specific identifier to locate the relevant information. Do not send residential records or payment-card details as proof of identity.
Purchases
Your app store handles payments. When configured in the app, RevenueCat handles product availability, purchase validation, access to AwayHome Pro, restoring purchases and subscription reporting. It processes purchase history and an app-specific customer identifier. A RevenueCat-generated identifier is not an AwayHome login.
Purchase and entitlement processing is separate from the two optional Firebase controls. Declining Firebase analytics does not disable the purchase provider’s subscription reporting. AwayHome does not receive your full payment-card number or your store account password.
Purposes and legal grounds
We process information to provide the local features you request, deliver and restore purchased access, respond to support and privacy requests, and meet legal obligations. Optional usage analytics and crash reporting are based on your separate choices and can be withdrawn.
Where the GDPR or UK GDPR applies, service delivery and purchase validation rely on necessity for the contract, applicable mandatory obligations rely on law, and optional telemetry relies on consent. Device permission dialogs control system access; they are not blanket consent to unrelated processing. Withdrawal does not retrospectively invalidate lawful processing that occurred before withdrawal.
Recipients and advertising
Recipients for the described features include the app store, RevenueCat and Google Firebase. Device-backup providers may receive app data only according to your device settings. If you contact support, the contact channel processes the message and any details you choose to send.
The app has no advertising SDK and does not request the advertising identifier. We do not sell home records or use the optional telemetry for cross-company advertising tracking. No login does not mean no identifiers, and absence of an advertising prompt is not proof that no data is processed.
International processing
Purchase services and optional telemetry can involve processing outside your country, including the United States. Your statutory protections continue to apply where applicable. You may request information about recipients and the safeguards applicable to your data through the privacy contact.
We do not treat buying a subscription, continuing to use the app or accepting this policy as blanket consent to international transfers.
Retention and security
Local records remain in the app’s storage until removed. Uninstalling the app removes its local container according to the operating system’s behavior; device backups, if enabled on your device, are separate. Deleting local records does not cancel a store subscription or erase provider-held purchase history.
Google’s published Crashlytics policy states that removal of crash traces and associated identifiers from live and backup systems starts after 90 days. Analytics retention depends on the configured Google Analytics property, while purchase records follow service and applicable legal retention requirements. Contact the developer about the periods and deletion rules applying to your request.
AwayHome relies on the operating system’s app sandbox and device protections. Set a device passcode, keep your system up to date and protect exported copies. No system offers absolute security. Security incidents will be handled and notified as required by applicable law.
Your choices and rights
Depending on applicable law, you may have rights to access, correct, delete, restrict or object to processing, obtain a portable copy, withdraw consent and complain to your data-protection authority. We will handle requests within the applicable statutory period and explain any lawful limits, such as records that must be retained for legal obligations.
Most home records can be accessed, corrected or deleted directly on your device. The developer cannot remotely access or delete a local container it does not receive. Provider-held information requires a separate request and proportionate verification. Exercising privacy rights does not reduce your ordinary app access.
This website
This is a static product and legal-information website. Its source does not include a third-party analytics script or advertising cookies. The hosting provider processes requests needed to deliver the website, which can include IP address and technical request information.
External links open services with their own privacy notices. Changes to website tracking or optional storage require an updated notice and any consent required by law.
Updates and contact
Notice version: 2026-09-09. Changes to optional sharing purposes require an updated choice rather than treating an earlier decision as unlimited permission.
For privacy questions and requests, email dailychill@126.com or use the Support link on AwayHome’s app store listing.